Troubleshooting Common Issues

Bot is unresponsive/not posting

From time to time there may be issues with your bot, as we push updates and the server providers change things, there may be times where you need to force a re-connection. Below are a few examples of how we can do this, it is also worth noting that these are in the order that we recommend you trying them;

Update Connection

We can generally do a "soft" reconnect by performing the update command, this is /gs update-gp, when performing this command please only select your server, nothing else and simply send the command. Allow 5 minutes and then check your feeds.

Disable & Re-Enable

A more direct and deliberate way of forcing a re-connection is by using the command /gs enable and then select "NO" to disconnect the server from the bot, allow 5 minutes for it to be completely disconnected, followed by the command /gs enable and then selecting "YES" to force a reconnect, again, please allow another 5 minutes for the bot to connect.

Restart your Gameserver

Sometimes it can be a connection issue that can only be resolved by restarting your gameserver, head over to your server providers webpage, select your gameserver and then click the "Restart" button. Allowing the server to completely restart, this generally can take anywhere upto 15mins, however it is worth noting that at peak times this can be longer. Once the server is back online, we also recommend using the /gs update-gp command again just to ensure all is well.

Re-Add Bot Permissions

A final way to try and force the connection is by re-adding the bot username within the server providers permissions. It is the same way in which you set the bot up. Head over to the server providers webpage, select your server and you should see a tab named "Permissions" by selecting this you will see you will already have the username of the bot, please remove this, save the edit and then re-add it. In case you need it the bot username is:

de91e108-fd4e-423a-acc3-7ab55926b90c